SmoothGlo Help Center

The SmoothGlo™ Silk 3 Pro features an advanced high-speed motor that rotates the roller at 2,000 RPM, effectively eliminating dry skin and the most stubborn calluses. This efficient yet comfortable method leaves your feet incredibly soft within minutes, completely pain-free.

Immediately – Thanks to SmoothGlo™'s cutting-edge technology and ergonomic design, you'll achieve beautifully smooth feet within minutes, with every application.

Simply use it for a few minutes every couple of weeks to maintain your feet in optimal condition.

Each roller provides approximately 3 hours of effective performance. We suggest purchasing replacement Refills to ensure continuous smoothness for your feet.

Definitely. With over 100,000 satisfied customers enjoying their SmoothGlo™ Silk 3 Pro, we're confident you will too. That's why we provide a 100-day risk-free guarantee. If you're not completely satisfied, simply return it for a full refund – no questions asked.

We provide complimentary tracked and insured shipping for EU purchases exceeding €50, arriving within 3 - 7 business days.

Please be aware that order processing typically takes 24 hours before shipping. During busy periods or high-volume times, processing may extend to 3 business days. We're committed to getting your order to you as quickly as possible!

After your package ships, depending on your location, standard delivery takes 3 to 10 business days. Keep in mind that holidays may affect these timeframes.

Once you receive your shipping confirmation email, simply click the "Track order" link for real-time shipment updates. Alternatively, you can track your order by entering your tracking code or email along with your order reference number.

Don't worry – minor shipping delays can happen occasionally due to holidays or non-operational days for postal and courier services. Additionally, customs processing in certain countries may require extra time. If your package is significantly overdue or you're having trouble with tracking information, please contact us at help@smoothglo.com. We're here to assist you!

We offer complimentary global shipping to more than 200 countries and territories. Please note that we cannot cover customs duties. Import fees may be applied by customs authorities, which are separate from our delivery charges. These fees are determined and collected by independent customs agencies.

If you need to cancel your purchase for any reason, please contact help@smoothglo.com immediately. Since we fulfill orders rapidly, early notification is essential for successful cancellation.

We work hard to expedite order fulfillment and dispatch, leaving only a brief opportunity for modifications. Please contact help@smoothglo.com right away if you suspect you've submitted an incorrect shipping address.

We accept globally recognized and secure payment methods. You can complete your purchase using a credit or debit card, or select from our reliable payment partners: ShopPay, Apple Pay, or Google Pay.

Overview To start a return, please send your product back to our address within 100 calendar days of receiving it and contact our customer support team at help@smoothglo.com to process the return.

Terms & Conditions We recommend customers thoroughly review our Refund Policy prior to making a purchase. Please note that we don't supply return labels or cover return postage costs. For any inquiries, please contact help@smoothglo.com.