Shipping policy

At SmuthGlo, we're committed to delivering your order safely and efficiently. Here's everything you need to know about our shipping process.

Free Shipping

We offer free shipping on all orders, worldwide! No minimum purchase required.

Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has been shipped.

Please note: Processing times may be longer during peak seasons or promotional periods.

Shipping Times

Estimated delivery times vary by region:

Europe: 7-15 business days. United States: 10-15 business days. Rest of World: 10-20 business days

Please note: These are estimated timeframes and may vary depending on customs clearance and local postal services. Delivery times do not include processing time.

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package and monitor its progress.

Customs & Import Duties

For international orders, customs fees, import duties, or taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our free shipping offer.

Shipping Restrictions

Currently, we ship to most countries worldwide. If we're unable to ship to your location, you'll be notified during checkout.

Lost or Delayed Packages

If your package hasn't arrived within the estimated delivery timeframe, please contact us at smuthgloinfo@gmail.com with your order number and tracking information. We'll work with the carrier to locate your package.

Wrong Shipping Address

Please ensure your shipping address is correct before completing your order. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

Questions?

If you have any questions about shipping, please contact us at smuthgloinfo@gmail.com. We're here to help!